PRIVACY & SECURITY
From time to time we may revise this policy. When significant changes are made, we will notify you by email.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
This policy has been updated to reflect changes in accordance with the General Data Protection Regulation (GDPR). To read more about GDPR and what it means, scroll to the bottom of this page.
WHAT IS PERSONAL DATA
‘Personal data’ is identifiable information about you, e.g. your name, email, address, phone number, Credit Card, bank account details, support enquiries, online school posts and comments and so on.
If you don’t want to provide us with personal data, you don’t have to, but please be aware that some of our services and parts of our website are tailored to you as an individual and as such, access to some of those services and areas require your personal details.
HOW WE COLLECT YOUR PERSONAL DATA
When you visit our websites or use our services, we collect personal data:
directly from you, when you:
- place an order for one of our products or services on our website. For example, we may ask for your name, email and address so that we can communicate with you in regards to your order and provide you with the products or service
- send us an enquiry or request support from us
- join us on social media
- attend our events, trainings or webinars
- when you visit our websites or use our services, we collect some information about you, which can include your IP address, your browser or device type, geographical location and time
This information is used for statistical purposes and to provide you a better shopping experience. If you wish to opt out of the tracking you can install a browser add-on from google that allows you to block google analytics – https://tools.google.com/dlpage/gaoptout
HOW WE USE YOUR PERSONAL DATA
It is your choice as to whether you provide your personal data such as your name and address to us. We use your data for the Primary Purpose including things such as building and maintaining business relationships, performing administrative functions, service improvement, informing clients and others about our products and services by direct marketing methods, market research, and complying with legal requirements.
Where HealingNature.com.au uses personal information other than for the Primary Purpose, we do so in accordance with the Privacy Act.
HOW WE MIGHT SHARE YOUR PERSONAL DATA
We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes.
We will only disclose your personal data to:
- Third parties we partner with to help us receive, process and deliver your order, such as payment processing gateways (for example, PayPal) and shipping providers (for example, NZ Couriers)
- Law enforcement authorities, regulators, courts, government agencies or authorised third-parties where we are required to do so by law
- Other third parties where we have your consent
INTERNATIONAL DATA TRANSFERS
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We treat your personal data security seriously and take the necessary steps to protect it. Your personal data will be kept confidential and will not be passed on, sold or distributed to anybody else outside of the above stated reasons.
While we implement security measures on this site, you should be aware that 100% security is not always possible on the internet.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
We do not, at any time, disclose your Personal Data or customer to third parties, unless by your explicit instruction or required by law.
HOW LONG WE STORE YOUR DATA FOR
We store your data for as long as we have an ongoing business with you, for example when it is necessary for us to provide you with the service you have requested. We also store your personal data to comply with applicable legal, tax or accounting requirements.
You have the right to:
- know what personal data we hold about you
request a copy of what personal data we hold about you
- change or update the personal data we hold about you
- request to stop future processing of your personal data
- request to delete your personal data (we will delete all personal data except for the information we are legally required to hold)
You can do any of the above at any time by sending an email to email@example.com
NEWSLETTER AND MARKETING COMMUNICATION
If you are receiving newsletters or marketing communication from us, you can withdraw your consent using the unsubscribe link in such communications.
LINKS TO OTHER WEBSITES
In the provision of opinion-based blogs, references to industry benchmarks, and demonstration of our company portfolio, this website contains links to other websites. These links are meant for your convenience only and do not constitute affiliation with, or endorsement or approval of these websites or connected businesses.
What is the GDPR
The General Data Protection Regulation (GDPR) applies from May 25, 2018, and is designed to provide greater transparency and protection to the EU citizens, with personal data privacy.
Who does the GDPR apply to?
The GDPR applies not only to organisations who process data in the EU, but also any organisation that offers goods or services to, or monitors the behaviour of people inside the EU. GDPR applies even if the processing takes place outside of the EU.
Which data elements fall under the GDPR?
The GDPR applies to information that directly or indirectly could identify an individual. This includes information, such as names, addresses, phone numbers, as well as IP addresses, cookie identifiers, device information, advertising identifiers, financial information, geo-location information, social media information and consumer preferences.